The exact quote is : ” Thank-you for the coffee ma’am.” The quote is from the movie series extraordinaire- the “Skinwalkers-The Navaho Mysteries. Season 1. Episode 1.
It’s come to my attention the whole fiasco surrounding Dunkin’ Donuts and the Police in New York City. A worker at the 1993 Atlantic Ave. Dunkin’ Donut and Baskin Robbin store refused service to two policemen who had come in to order ice cream cones. The worker also stupidly said outloud the words ” I don’t serve the cops.” When confronted, the store management came up with the story that it was because of the layout of the store and the policemen had gone to the wrong register to pay. I know there are two parts to any story…but I think it’s strange how the word “Serve” is so different from the word ” Pay”. The management of the company jumped slowly into the fraccus …probably wondering how it escualated into a boycott so quickly. I believe the best policy would of been to apologize to the two policemen. Another good business decision would of been to tell this worker to find another job. Instead, of an apology, the management ( Dunkin’ Brands) clamped it’s teeth into the story of an unmanned register in one breath while enlisting new signage to be placed throughout the store so” this would never happen again.” Are the businesses so afraid of saying they screwed up that they can’t say they are sorry- this ever happened. Is it easier to hide behind a preposterous story then -say the truth? I
believe the parent company above all these franchisees could have found a better solution. One that wouldn’t hurt -this specific store …as well as all the rest of the stores. One article, stated that there are 19,000 Dunkin’ Donut and Baskin Robbins stores in 60 countries. Who would risk hurting their image with such a guffaw as this? We all know that with our news cycle as it is …the company is problably hoping we will be inundated with other news that this will make the boycott fade from our memory… In my state of Minnesota, after a ten year absence , 24 Dunkin’ Donut stores have opened up, 6 more are in planning stages and this is only in the Twin Cities area. Everytime I googled the question -How many Dunkin’ Donuts are in Minnesota? I couldn’t come up with a concrete answer. Well I can only hope that all these franchises in Minnesota are paying all their workers $15 dollars an hour or more as well as giving them Healthcare benefits, including Dental. Plus, that they have an ongoing college enrichment courses paid by the parent company program. To benefit their workers as well as to help support the universities and colleges in the area surrounding their stores. Oh and of course let’s not forget that each year they donate at least 58% of their sales to all the Police funds all around the world. With this comes a full apology of every newspaper in United States.